Some industry standard techniques that can be utilized are: Surveying customers Conducting needs assessments Creating and agreeing on Service Level Agreements (SLAs) Benchmarking Customer surveys are a defined set of questions that help IT to understand the how our customers perceive the services being delivered
Just like a Service Catalog or a set of Service Level Agreements a unique SDP may not mean anything to someone outside the organization that is providing that service and has that particular group of customer or users
Just like a Service Catalog or a set of Service Level Agreements are unique, the SDP may not mean anything to someone outside the organization that is providing that service and has that particular group of customers or users
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